ThermoKare
ThermoKare service agreements
You decide what’s best for your business
When it comes to running your business, you know what’s needed. That’s why we offer a flexible range of services, providing everything from basic maintenance to a full-on package of support, that can be completely tailored to your needs.
ThermoKare services are delivered by the Thermo King dealer network. The largest network of its kind in Europe, giving you coverage and peace of mind anywhere you go.
Your benefits
UPTIME & PEACE OF MIND
We apply our expertise in keeping your equipment performing at its optimum.
Fleet management & administration
We will take on your non-core tasks and so allowing you to focus on your business.
Make life easy with ThermoKare service agreements
Tailor-made solutions
ThermoKare service agreements can be customised and adapted to suit your needs and your budget.
Opt for real-time monitoring
Getting connected means maximising efficiency and reducing the risk of cargo loss.
Easy payment
Forget messy invoices from different suppliers. We will combine everything in one invoice.
ComfortPlus
Enjoy our full range of services with a package that covers all the costs of parts and service, scheduled or unscheduled. By eliminating unexpected costs, your budgeting is made simple and dependable. We will customise your programme to suit your needs, based on the number of units, operating hours and the contract duration.
The Key Features of ComfortPlus
- ThermoKare takes full responsibility for all scheduled or unscheduled maintenance, servicing and repairs
- International breakdown coverage
- Detailed reports and service history of all registered units through the iKare customer portal
- Customised contract with levels of support adapted to the needs of your business and budget
MaintenancePlus
MaintenancePlus provides a cost-effective service to fully cover the scheduled maintenance of your fleet. The risk of costly unscheduled services is reduced and fleet efficiency is increased, uptime is maximised and your equipment will command a higher resale value.
The Key Features of MaintenancePlus
- Periodic maintenance in line with the manufacturer’s maintenance recommendations
- Service schedules for all registered units with e-mail reminders
- The expertise of Thermo King Certi-Tech professionals will maximise uptime for your vehicles
- Immediate credit granted by all Frigoblock/Thermo King dealers, standardised pricing and consolidated invoices with detailed reports
ThermoKare Dealer Service Solutions
AssistancePlus
With an AssistancePlus Plan you are guaranteed complete warranty support during the first three years of your unit in operation. AssistancePlus is designed to give you total peace of mind. It allows you to focus on your business.
On the road
Covers callouts and overtime for incidents outside regular operating hours.
Practical and personalised
A choice of optional extras are available to eliminate multiple service stops.
AssistancePlus label
Your unit will be labelled with an AssistancePlus sticker, making your professional life easier. This way, our Thermo King dealer will immediately know that your unit is covered by AssistancePlus.
24/7 emergency assistance
You have 24/7 emergency assistance at your disposal, in one of our 500 Frigoblock/Thermo King workshops across Europe.
WarrantyPlus
With a WarrantyPlus Plan you are guaranteed complete warranty support during the first three years of your refrigeration unit in operation. It covers labor and parts during standard operating hours at a Frigoblock/Thermo King dealership.
Technical inspection and maintenance
Frigoblock/ Thermo King dealers guarantee you the best level of service from the experts in the field. Simply present your vehicle at an authorised Frigoblock/Thermo King dealer and they will carry out a technical inspection and repairs if required.
WarrantyPlus label
Your unit will be labelled with a WarrantyPlus membership sticker, making your professional life easier. Our Frigoblock/Thermo King dealer will immediately recognise your unit as covered by WarrantyPlus.
Practical and personalised
While your refrigeration unit is being inspected and serviced your dealer can offer a choice of optional extras to eliminate multiple service stops.
Increased residual value and return on your investment
After each inspection at an authorised dealership, your service log will be stamped. An authorised service log can protect the residual value of your equipment at trade-in, meaning your investment in a WarrantyPlus plan is a good return on your investment.
24/7 emergency assistance
You have 24/7 emergency assistance at your disposal at any of our 500 Frigoblock/Thermo King workshops across Europe.
ProtectionPlus*
*not available in UK
With a ProtectionPlus Plan you can avoid extra charges during the warranty period for callouts and overtime on incidents that occur outside of normal operating hours. With ProtectionPlus you can be sure to meet the higher customer demands and challenges of the transport industry.
Premium coverage during warranty period
Unexpected costs for callout and overtime, which are not included in the standard warranty conditions, are covered through ProtectionPlus. Simply present your vehicle at an authorised Frigoblock/Thermo King dealer who will provide you with the best level of expert support, day or night, without the surprise of extra costs.
Practical and personalised
While your refrigeration unit is being inspected and serviced, your dealer can offer a choice of optional extras to eliminate multiple service stops. You can also opt to have travel, an annual inspection or a full maintenance included.
ProtectionPlus label
Your unit will be labelled with a ProtectionPlus membership sticker, making your life easier. Our Frigoblock/Thermo King dealer will immediately recognise your unit as covered by ProtectionPlus.
24/7 Emergency assistance
You have 24/7 emergency assistance at your disposal at any of our 500 Frigoblock/Thermo King workshops across Europe.
ThermoKare 24/7 Fleet Monitoring
Your transportation refrigeration unit monitored around the clock by our experts
Every time you carry a temperature sensitive load, your business carries a considerable risk. Equipment failure going undetected can mean losing a load. And losing a load can mean losing a hard-won reputation.
ThermoKare 24/7 Fleet Monitoring from Thermo King will not only monitor your transport refrigeration unit round the clock, but also respond to every issue, arrange support for resolution and provide detailed reporting to meet the most stringent regulatory requirements.
Every issue identified will trigger our expert team to resolve the problem remotely, using TracKing two-way communication. If this is not possible, you will receive immediate notification and directions to the nearest Frigoblock/ Thermo King Dealer.
Monitoring
Real-time monitoring, remote diagnosis and expert support.
Responding
TracKing two-way communication for rapid remote problem resolution.
Resolving
Support sourced where technical intervention is needed. Detailed weekly fleet report with access to the TracKing website for all records.
Benefits
- Prevent lost loads via monitoring, response and resolution.
- Protect cargo integrity through collection and maintenance of full data records.
- Maximise uptime thanks to rapid, expert response and remedy.
- Enjoy the security of international service coverage 24/7 with 500 outlets in 75 countries.
Breakdown Assistance Programs
ThermoAssistance
ThermoAssistance is a multi-lingual assistance platform to offer 24/7 support on Frigoblock/Thermo King equipment for Frigoblock customers whilst traveling abroad. The service is provided via the authorised Frigoblock/Thermo King dealer network.
RoadAssistance
RoadAssistance is a multi-lingual assistance platform to offer 24/7 support on trailer related breakdowns to Frigoblock/Thermo King customers via a 3rd part service network and the authorised Frigoblock/Thermo King dealer network.
This service provides trailer related breakdowns (support on tires, brakes, axles, taillift, lights and accessories) through a European-wide service provider.
Trucks/Trailers need to be subscribed prior of being able to use this service.
Please contact your local Frigoblock/Thermo King dealer for more information.
Accessibility
00800 number: limited countries – limited mobile accessibility
Local numbers: Belgium, The Netherlands, Germany, UK, France, Italy, Spain, Denmark, Poland, Greece, Baltics
Help at the end of the phone
- In your language
- No payment at point of repair for customers with a ThermoKare service contract or with a guaranty of payment from their Frigoblock/Thermo King home-dealer
- Frigoblock/Thermo King genuine parts and guaranteed service quality
Local Service Numbers
| Belgium | +32 270 01 735 |
| Denmark | +45 38 48 76 94 |
| France | +33 171 23 05 03 |
| Germany | +49 695 00 70 740 |
| Italy | +49 695 00 70 740 |
| Spain | +34 914 53 34 65 |
| The Netherlands | +31 202 01 51 09 |
| United Kingdom | +44 845 85 01 101 |
| Others | +32 270 01 735 |